GENERAL TERMS AND CONDITIONS OF STAY

The general terms and conditions (hereinafter the “terms and conditions") of the accommodation facility operated by Vit Eichler, Vápenická 2310/4, 591 01 Žďár nad Sázavou, ID: 70400369, regulate the mutual contractual relationship between Vit Eichler and the natural person ordering the services (hereinafter the "client").

1. 1

   Subject of contractual relationship

   The terms and conditions herein regulate the rights and obligations of the contractual parties for the duration of the temporary rental of the farmhouse as an individual service according to the particular customer's request.

2. 2

   Commencement of contractual relationship

   The contractual relationship between the client and the farmhouse commences upon the confirmation of the accommodation order by the accommodation facility. The accommodation facility undertakes to provide the client with a stay and to provide the agreed services to the agreed extent and quality (hereinafter the "stay") and the client is obligated to pay the accommodation facility the agreed price.

3. 3

   Article III. – Ordering a stay, price and payment

   1. 3.1

      Ordering a stay

      • By phone: +420 603 290 474

      • By e-mail: info [zavinac] blatiny11.cz

      • through the electronic form on the website: www.blatiny11.cz or according to the respective hotel website

   2. 3.2

      Price of services

      The client is obligated to pay the agreed contractual prices for the accommodation and other services used by them, based on the prices set in the price list or booking system.

      The prices for the services provided are listed at www.blatiny11.cz or according to the respective website.

      The services and prices listed in the catalogue are subject to change.

   3. 3.3

      Payment for services

      Payment for the services ordered by the client and confirmed by the provider is made by the client in the form of an advance payment and a balance payment.

      Payment of the ordered services is made by the client in advance on the basis of a proforma invoice sent to the client by the date indicated on the invoice as the due date.

      The services are deemed to be paid for on the date of crediting the payment to the bank account.

      Unless the parties agree otherwise, the amount of the advance payments and the payment schedule shall be as follows:

      • for stays, the customer is obligated to pay an advance payment of 50% of the price or an alternative amount specified on the document at the beginning of the contractual relationship. The customer is obligated to make the balance payment upon termination of using the services

      Method of payment:

      • payment by transfer or cash deposit in CZK to the account number: 168635421/0300 at ČSOB in the Czech Republic (IBAN: CZ1303000000000168635421, SWIFT: CEKOCZPP)
      • cash payment to the provider possible
      • the client's stay can be fully or partially paid by their employer or another organisation. In such a case, the client shall indicate this fact when placing the order, and the stay shall be invoiced to the ordering party based on the order
   4. 3.4

      Should the client default on payment for the services provided, the accommodation facility reserves the right to charge the client interest on late payment in accordance with the Government Regulation No. 351/2013.

   5. 3.5

      All payments shall be made in Czech koruna (CZK) or EUR.

4. 4

   Basic rights and obligations of client

   1. 4.1

      Client’s rights:

      1. the right to due provision of contractually agreed and paid services

      2. the right to be acquainted with any potential changes in the contractually agreed services

      3. the right to withdraw from the contract at any time prior to the commencement of the stay or the use of individual services under article 6

      4. the right to file a claim for defects

   2. 4.2

      Client’s obligations:

      1. to grant the provider due cooperation required for the proper procurement and provision of services, in particular to provide the information required in the order truthfully and in its entirety, including the reporting of any changes to such information

      2. to inform the provider without undue delay of their position on any changes in the conditions and content of the agreed services

      3. in the event of withdrawal from the contract, the client is obligated to notify the provider of such withdrawal and to pay the cancellation fee according to the cancellation conditions herein

5. 5

   Basic obligations of accommodation facility

   1. to provide the client with the entirety of information regarding the stay

   2. to provide the client with the stay based on the confirmed order and in accordance with the generally binding legal regulations

   3. in the event of withdrawal from the contract by the client in accordance with the terms and conditions herein or the law, to pay the difference between the price paid for the stay and the applicable cancellation fees within 14 days of receiving the written notice of cancellation

6. 6

   Withdrawal and cancellation conditions

   The client has the right to cancel the stay at any time, i.e. to withdraw from the contract. The contractual relationship is terminated and the participation is cancelled as of the date on which the Resort Valachy receives the written or oral notification of the withdrawal (cancellation of the stay). In such a case, the hotel has the right to charge a withdrawal fee/cancellation fee (contractual penalty). The cancellation fee is payable immediately. After deduction of the cancellation fee from the total price of the stay, the client shall receive the remainder of the amount paid. Should the amount of the withdrawal fee exceed the deposit paid, the client shall be obligated to pay an amount equal to the amount of the withdrawal fee (cancellation fee).

   In case the guest arbitrarily cancels part of their stay, they shall not be eligible for financial compensation.

   Cancellation fees:

   • 20 % of the price of the stay upon cancellation 30 to 44 days prior to the commencement of the stay;
   • 50 % of the price of the stay upon cancellation 14 to 29 days prior to the commencement of the stay;
   • 70 % of the price of the stay upon cancellation 7 to 13 days prior to the commencement of the stay;
   • 100 % of the price of the stay upon cancellation fewer than 6 days prior to the commencement of the stay inclusive.
7. 7

   Personal data processing

   See separate document Information on the processing of personal data.

8. 8

   Out-of-court settlement of consumer disputes

   Pursuant to the provisions of Section 1820 (1) (s) of the Civil Code and Section 14 (1) and Section 20d et seq. of Act No. 634/1992, on Consumer Protection, the Seller informs that the consumer may apply for out-of-court settlement of a consumer dispute to the consumer dispute resolution body, which is the Czech Trade Inspection Authority, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions set out in the relevant legislation. For the avoidance of doubt, nothing in these terms and conditions excludes the possibility for consumers to bring their claims before a civil court.

   The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from purchase contracts. The online dispute resolution platform available at ec.europa.eu/consumers/odr can be used to resolve disputes between a seller and a buyer under a purchase contract.

9. 9

   Final provisions

   The general terms and conditions shall become effective on March 1, 2024 and supersede all prior applicable terms and conditions.

   Any contractual relationships entered into prior to the effective date of the Terms and conditions herein shall remain in force and shall be governed by the Terms and conditions in force at the time of the origin thereof.